Play Safe with Our Responsible Gaming Tools
Pokies should stay a bit of fun, never a problem. Here is exactly what we offer to keep your play under control, and where to get help if it stops feeling fun.
Our Commitment to Your Wellbeing
We monitor play patterns on our platform to spot early signs of harmful behaviour, such as sharp increases in deposit frequency or extended overnight sessions. When our systems flag unusual activity, our trained team reaches out privately with information about limits and support.
Reality checks appear on screen at regular intervals while you play, showing your session length, net result and total wagered. These reminders run automatically on every Nomini Casino account; you can adjust the frequency in your profile settings.
Warning Signs to Watch For
Problem gambling rarely announces itself. These signals from our player-protection training are worth honest reflection.
- Chasing losses with bigger or repeated deposits after a bad run
- Hiding your play time or spending from family and friends
- Borrowing money or using credit to keep gambling
- Playing for longer than you planned, again and again
- Feeling irritable, anxious or restless when you cannot play
- Gambling to escape stress, boredom or low mood rather than for fun
- Neglecting work, study or relationships because of gambling
Tools You Can Use Today
Every tool below lives in your account under Profile, then Responsible Gaming, and takes effect immediately.
- Deposit limits: cap what you can deposit per day, week or month; lowering is instant, raising takes 24 hours to apply.
- Loss limits: set a maximum net loss over a chosen period and play stops automatically when you hit it.
- Wagering limits: restrict total bets placed per session, day or week.
- Session reminders: choose pop-up reality checks every 15, 30 or 60 minutes.
- Time-out: pause your account for a short cooling-off period, from 24 hours to 30 days.
- Self-exclusion: block access to your account for 6 months or permanently; see details below.
How Self Exclusion Works
We support time-outs of 24 hours, 7 days and 30 days, plus full self-exclusion for 6 months or permanently. During any exclusion period your account is closed to login, deposits and play, and we remove you from all promotional mailing lists.
Any remaining balance stays safe and is paid out to your verified withdrawal method when the period ends or on request during a time-out. Open bets are settled at the natural end of the event; you cannot place new ones while excluded.
Short time-outs expire automatically and you can log back in straight away. A 6-month self-exclusion can only be lifted by contacting [email protected] at least 30 days before the end date, and we may ask you to re-confirm your decision in writing. Permanent exclusion cannot be reversed.
Keeping Under 18s Out
Our rules are simple: you must be at least 18 years old to hold a Nomini Casino account. We verify age during KYC with photo ID or passport before your first withdrawal, and any account found to belong to a minor is closed with all deposits refunded.
If young people can reach your device, install parental control software such as Net Nanny, Qustodio or GamBlock to block gambling sites. Keep your login details private and never leave a session open on a shared computer or phone.
Free Australian Support Services
Talking to someone outside the game is often the fastest way forward. These Australian services are free, confidential and available right now.
- Gambling Help Online: 1800 858 858, gamblinghelponline.org.au, 24/7 phone and live chat
- Lifeline: 13 11 14, lifeline.org.au, 24-hour crisis support
- Gamblers Anonymous Australia: gaaustralia.org.au, free peer-support meetings nationwide
- Financial Counselling Australia: 1800 007 007 (National Debt Helpline) if gambling has affected your finances
Talk to Our Support Team
Our live chat runs 24/7 and every agent is trained in responsible-gaming procedures, so you can ask for a limit, a time-out or self-exclusion at any hour without explaining why. Write to [email protected] with the subject line Responsible Gaming and a dedicated team member handles your request within a few hours.
You never need to be in crisis to use these tools. Setting a deposit limit on day one is one of the smartest moves a player can make, and we make it take under a minute.
Frequently Asked Questions
How do I set a deposit limit on my Nomini Casino account?
Open Profile, then Responsible Gaming, choose a daily, weekly or monthly amount and confirm. The limit applies immediately; increases take 24 hours.
Can I cancel a self-exclusion once it starts?
No. Short time-outs of 24 hours to 30 days expire automatically. A 6-month self-exclusion can only be lifted by emailing [email protected] with 30 days notice, and permanent exclusion cannot be reversed.
What happens to my balance during self-exclusion?
Your funds stay in your account and are paid out to your verified withdrawal method when the period ends, or on request during a time-out.
Who can I call in Australia for free help?
Gambling Help Online on 1800 858 858 runs 24/7 with phone and live chat support, or Lifeline on 13 11 14 if you need urgent crisis support.