Talk to the Nomini Casino team
Our support desk runs around the clock, every day of the year. Whether it is a stuck withdrawal at 3am or a bonus question on a Sunday arvo, you can reach a real person through live chat or email and get a straight answer fast.
How to reach us
Live chat is the fastest way through. Open the chat widget in the bottom-right corner of any page on nomini-pokies.com, type your question, and a support agent joins the conversation, usually within 60 seconds during quiet periods and a couple of minutes at peak. Chat is staffed 24/7, including public holidays.
Response times at a glance
| Channel | Availability | Typical response |
|---|---|---|
| Live chat widget | 24 hours, 7 days a week | Under 2 minutes to first reply |
| Email [email protected] | 24/7 inbox monitored | Within 24 hours, often 2-6 hours |
| Formal correspondence by post | Business days | Up to 10 business days |
Email us
For anything that needs screenshots, documents or a paper trail, email [email protected]. Include your username, the date of the issue and any transaction references. We answer every email within 24 hours, and most land inside a 2 to 6 hour window. There is no phone line, so chat and email are the two channels we run.
What we can help with
No query is too small. Our agents handle accounts end to end, from password resets and login lockouts to full KYC verification.
- Account and KYC: document uploads, verification status, proof of address and payment method checks, which we process within up to 3 business days
- Deposits and withdrawals: missing PayID or card payments, pending payouts, crypto confirmations and limits of 8,000 AUD per day, 16,000 AUD per week and 32,000 AUD per month
- Bonuses: welcome offer wagering at 35x, weekend reload bonuses, weekly cashback up to 15% and free spin drops
- Technical problems: games not loading, mobile site glitches on iOS or Android browsers, error messages
- Responsible gambling: deposit limits, loss limits, session reminders, time-outs and self-exclusion, plus referrals to Gambling Help Online on 1800 858 858
Quick checks before you write
Half the questions we receive are answered in under a minute with a quick self-check. Before you open the chat, tick these off:
Use 60 seconds wisely and your first message to us can be the one that solves the problem.
- Scan the FAQ section linked in the site footer, which covers bonuses, payments and verification basics
- Open your profile and check the KYC status badge; if documents show as under review, they are still within the 3 business day window
- Pull up your transaction history so you can quote the exact amount, method and timestamp of any payment in question
- Have your username handy; never send passwords or full card numbers to anyone, including us
Formal letters and partnerships
Nomini Casino is operated by Rabidi N.V., licensed by the Government of Curaçao under licence 8048/JAZ2020-13. Formal correspondence for the operator goes through the registered Curaçao address listed in the site footer and our licence page; mark legal mail for the attention of the compliance department and allow up to 10 business days for a written reply.
Press and affiliates
Media enquiries, affiliate partnerships and advertising proposals should go to the business contact address published on our partnerships page rather than the player support inbox, so they land with the commercial team directly. Include your outlet or platform name, audience figures and the collaboration you have in mind, and expect a reply within 2 business days.
Frequently Asked Questions
Is Nomini Casino support available on weekends and public holidays?
Yes. Live chat is staffed 24 hours a day, 7 days a week, 365 days a year, and the [email protected] inbox is monitored continuously.
How long does email support take to reply?
We answer every email within 24 hours. Most replies arrive within 2 to 6 hours, depending on queue volume and the complexity of your query.
Can I call Nomini Casino by phone?
We do not run a phone line. Live chat and email are the two support channels, and both are available around the clock.
What details should I include when I contact support?
Include your username, the date and time of the issue, and any transaction or bonus references. For payment queries, quote the method and exact amount from your transaction history.
Who do I contact about responsible gambling limits?
Message our support team via live chat or email and we can set deposit limits, loss limits, session reminders, time-outs or self-exclusion on your account straight away. Free confidential help is also available from Gambling Help Online on 1800 858 858.