Log inRegister

How We Handle Your Data

This Privacy Policy explains what personal information Nomini Casino collects when you play at nomini-pokies.com, why we collect it, who we share it with, and the rights you hold over it.

What Data We Collect

We only collect information we genuinely need to run your account, process your payments and meet our legal obligations. You hand most of it over directly when you register or verify your account; a smaller portion comes from how you use our site.

  • Identity data: your name, date of birth, email address, phone number and residential address.
  • Verification documents: photo ID or passport, proof of address and payment method verification for KYC checks.
  • Transaction data: deposits, withdrawals, bonuses claimed and wagering records.
  • Technical data: IP address, device type, browser and approximate location.
  • Gameplay behaviour: pokies you play, session times, bets placed and outcomes.
  • Marketing preferences: which channels you agree to hear from us on and which offers you engage with.

Why We Use Your Data

Every use of your data maps back to a specific purpose. We create and manage your account, verify your identity under KYC rules, process deposits and withdrawals, and detect fraud or multiple-account abuse. We also monitor play patterns for responsible-gambling signals, run marketing you have consented to, and comply with reporting obligations owed to the Curaçao regulator and payment providers.

Contract: we process your data to set up your account, honour bonuses and pay out winnings. Without it, we cannot offer you the service at all.

  • Legal obligation: KYC, AML checks, transaction record-keeping and regulator reporting are required by law, so we process this data whether or not you ask us to.
  • Legitimate interest: fraud prevention, site security and aggregate service improvements rely on our legitimate interest in running a safe casino.
  • Consent: marketing emails, SMS offers and non-essential cookies run on your consent, which you can withdraw at any time.

How Long We Keep It

We hold each category of data only as long as the purpose requires, then delete or anonymise it. Regulatory rules on transaction records set the longest minimum periods.

  • Transaction and wagering records: at least 5 years after the last transaction, as required by AML law.
  • KYC documents: up to 5 years after account closure.
  • Account data: while your account is active, then up to 24 months for audit purposes.
  • Marketing preferences: until you withdraw consent or delete your account.
  • Technical logs: up to 12 months for security and debugging.

Who We Share It With

We never sell your personal data. We share it only with parties who need it to deliver the service or whom the law binds us to, and every provider works under a data-processing contract.

  • Payment processors handling your deposits and withdrawals, including e-wallet and crypto gateways.
  • KYC and AML verification providers checking your documents.
  • The Government of Curaçao (Antillephone N.V.) and other regulators with lawful authority over our licence.
  • Analytics and hosting providers running the site under strict access limits.

Your Rights Over Data

You control your information. Send any request to our data protection officer and we will respond within the statutory timeframe, free of charge.

  • Access: get a copy of the personal data we hold about you.
  • Rectification: correct anything inaccurate or out of date.
  • Erasure: ask us to delete data we have no legal duty to keep.
  • Portability: receive your data in a machine-readable format.
  • Objection and consent withdrawal: stop processing based on legitimate interest or consent.
  • Complaint: escalate to your local data protection authority if you believe we handled your data wrongly.

Cookies and Tracking

We use essential cookies to keep you logged in and your session secure, plus optional analytics and marketing cookies that only load after you consent in the banner. You can change your cookie choices at any time from the cookie settings link in the site footer. Full details, including the complete cookie list and how to block them in your browser, sit on our dedicated Cookies Policy page.

How We Protect Your Data

All traffic between your device and our servers travels over TLS encryption, and stored passwords are hashed rather than kept in readable form. Access to player data is limited to staff who need it for support, payments or compliance, and every access is logged. If a data breach ever occurs, we will notify you and the relevant regulator within the legally required timeframe.

Contact Our Data Officer

Questions, data requests or complaints about this policy go to our Data Protection Officer at [email protected]. We answer within the statutory response window, and you keep the right to complain to your data protection authority at any stage.

Frequently Asked Questions

Does Nomini Casino sell my personal data?

No. We share data only with payment processors, verification providers, regulators and analytics partners who need it to deliver the service or whom the law requires us to report to.

How long do you keep my transaction history?

We keep transaction and wagering records for at least 5 years after your last transaction, as anti-money-laundering law requires. After that we delete or anonymise them.

Can I get my data deleted from Nomini Casino?

Yes. Email [email protected] with an erasure request. We delete everything we have no legal duty to keep; regulated records such as KYC documents must be retained for the statutory period.

How do I stop marketing messages?

Withdraw consent any time via the unsubscribe link in any message or in your account settings. Marketing data is removed immediately once you withdraw consent.

Who regulates my privacy complaint?

You can complain to your local data protection authority. We will still work with you directly first, so email [email protected] and we will resolve it wherever possible.